Privacy Policy

Rymans Farm respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit rymansfarm.co.uk, contact us, make an enquiry, sign up to receive communications from us or use links and services available through our website.

For the purposes of this Privacy Policy, “Rymans Farm”, “we”, “us” and “our” refers to Rymans Farm, Manor Farm, Lichfield, WS14 0AH, United Kingdom.

Our website is: https://rymansfarm.co.uk

1. Information We May Collect

Depending on how you use our website and services, we may collect information including:

• Your name
• Email address
• Telephone number
• Postal address, where required
• Information you provide when contacting us or making an enquiry
• Information relating to a booking or visit where appropriate
• Marketing preferences
• Technical information about how you use our website, such as your IP address, browser, device type and pages visited
• Cookie and analytics information, where applicable

We only collect personal information where there is a legitimate reason for doing so.

2. Ticket Bookings and DigiTickets

Tickets for some Rymans Farm events and experiences may be booked using DigiTickets, a third-party ticketing and booking platform.

When you select a Book Tickets, Book Now or similar button on our website, you may be directed to a DigiTickets booking page or interact with DigiTickets technology integrated into our website.

Information required to process your booking may therefore be collected and processed through DigiTickets.

This may include information such as your name, contact details, booking information and payment-related information.

Where DigiTickets or another payment provider processes your payment, we do not receive or store your complete payment card details ourselves.

DigiTickets and any relevant payment provider may process your information in accordance with their own privacy policies and terms. We encourage you to review these when making a booking.

We may receive information from DigiTickets that is reasonably necessary for us to administer your booking, communicate with you about your visit, provide the experience you have purchased and operate our events.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and messages
• Process and administer bookings
• Provide the experiences, events or services you have booked
• Send important information about your booking or visit
• Provide customer service
• Manage changes, cancellations or other booking enquiries
• Improve our website and visitor experience
• Understand how people use our website
• Maintain the security and functionality of our website
• Send marketing communications where you have consented to receive them or where otherwise permitted by law
• Comply with our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to perform a contract with you – for example, to administer a ticket or experience you have booked.
• We have a legitimate interest – for example, responding to enquiries, improving our services, operating our website and providing good customer service, provided those interests do not override your rights.
• You have given your consent – for example, where consent is required for certain marketing communications or non-essential cookies.
• We have a legal obligation – where we are required to retain or disclose information by law.

5. Marketing

Where appropriate, we may give you the option to receive news, offers and information about Rymans Farm, including upcoming events and experiences.

Where we rely on your consent, you can withdraw that consent at any time.

Marketing emails should contain an unsubscribe option, or you can contact us and ask to stop receiving marketing communications.

We will not sell your personal information to third parties for their own marketing purposes.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device which can help websites function correctly, remember preferences and understand how visitors use a website.

Some cookies may be essential for the operation of the website. Others, such as analytics or advertising cookies, may require your consent.

Where required, you will be given the opportunity to accept or reject non-essential cookies through our cookie consent system.

You can also control cookies through your web browser settings.

7. Website Analytics

We may use website analytics services to understand how visitors use rymansfarm.co.uk.

These services may collect information such as:

• Pages visited
• Approximate location
• Device and browser information
• Time spent on the website
• How visitors arrived at the website
• Interactions with pages and links

We use this information to understand how our website performs and to improve the experience we provide to visitors.

Where analytics involves non-essential cookies or similar technologies, these will be used subject to applicable consent requirements.

8. Sharing Your Personal Information

We may share personal information with trusted organisations that help us operate Rymans Farm and provide our services.

These may include:

• DigiTickets and other booking or ticketing providers
• Payment processing providers
• Website hosting and technology providers
• Email and communications providers
• Analytics providers
• Professional advisers
• Other service providers necessary to operate our events and services

We only share information where there is an appropriate reason for doing so.

We may also disclose personal information where required by law, regulation, court order or another lawful request from a public authority.

9. International Transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate protections are in place as required by applicable UK data protection law.

10. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained for legal, accounting, tax, operational or security reasons.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights regarding your personal information.

These may include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict the way we use your information
• Object to certain uses of your personal information
• Ask for certain information to be transferred to you or another organisation
• Withdraw consent where we rely upon consent to process your information

Not every right applies in every circumstance.

If you wish to exercise any of these rights, please contact us.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.

13. Children's Privacy

Our farm experiences may be enjoyed by children and families. However, our website and online booking services are intended to be used by adults when making bookings or providing personal information.

We do not intentionally collect personal information directly from children where parental or guardian involvement is required.

Where information about a child is reasonably necessary for an experience or booking, it should be provided by a parent, guardian or other authorised adult.

14. Links to Other Websites

Our website may contain links to websites and services operated by third parties, including our ticketing and booking providers.

Once you follow a link to a third-party website, that organisation may be responsible for how it collects and uses your personal information.

We recommend reading the privacy policy of any third-party website or service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will be published on this page and the Last updated date at the top will be changed accordingly.

16. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise your data protection rights, please contact us through the Rymans Farm website: https://rymansfarm.co.uk

Or write to: